Last updated: September 2026

Ella’s Herbs respects your privacy and handles personal data in accordance with applicable Swiss data protection law, in particular the Swiss Federal Act on Data Protection (FADP).

 

1. Who is responsible for your data?

The controller responsible for the processing of personal data through this website is:

Ella’s Herbs Sàrl
Route des Eterpys 22
c/o PhytoArk SA
1964 Conthey
Switzerland

Email: ella@ellasherbs.com

2. What personal data do we collect?

We may collect personal data when you place an order, create an account, contact us, or otherwise interact with our website.

This may include your name, billing and delivery address, email address, order information, account information and information you choose to provide when contacting us.

Our website may also process technical information such as your IP address, browser information and information necessary for the website and online shop to function correctly.

3. How do we use your data?

We process personal data where necessary to operate our website and online shop, including to:

• process and fulfil orders;
• arrange delivery;
• communicate with you about an order or enquiry;
• manage customer accounts;
• process payments;
• maintain the security and functionality of the website; and
• comply with applicable legal and administrative obligations.

We only collect and use personal data to the extent necessary for these purposes.

 4. Orders and payments

When you place an order, the information required to process your purchase is handled through our online shop, which uses WooCommerce.

Payments made through our online shop are processed using WooPayments, a payment service provided by WooCommerce. WooPayments uses Stripe infrastructure to process payment transactions. Depending on the payment method selected, information necessary to complete the transaction may be transmitted to the relevant payment provider.

Ella’s Herbs does not receive or store your complete payment card details when these are processed directly by the payment provider.

5. Delivery

Where necessary to fulfil your order, relevant information such as your name and delivery address may be shared with postal or delivery providers.

Only the information necessary to deliver your order is shared for this purpose.

6. Contacting us

If you contact us through our contact form or by email, we process the information you provide in order to respond to your enquiry.

Please avoid sending sensitive personal or medical information through the contact form.

7. Customer accounts

If you choose to create an account, we store the information necessary to provide and manage your account and order history.

You may also place an order as a guest without creating an account.

8. Cookies and technical data

Our website uses cookies and similar technologies where necessary for the operation of the website and online shop.

For example, WooCommerce may use cookies to remember the contents of your shopping cart, maintain a customer session and support the checkout process.

Additional cookies or technologies may be introduced if we add optional services such as analytics or marketing tools. Where required, information about these technologies and the choices available to visitors will be provided.

9. Hosting and website infrastructure

Our website and email services are hosted by Infomaniak Network SA in Switzerland.

Our website is built using WordPress and WooCommerce. These systems process information necessary for the operation of the website and online shop.

10. How long do we keep your data?

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet applicable legal, accounting and administrative requirements.

Retention periods may therefore vary depending on the type of information concerned.

11. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

However, no transmission or storage of information over the internet can be guaranteed to be completely secure.

12. Your rights

Subject to applicable Swiss data protection law, you may have the right to request information about personal data we process about you and, where appropriate, request its correction, deletion or provision to you.

You may also object to certain processing of your personal data where applicable.

To make a request concerning your personal data, contact:

ella@ellasherbs.com

13. Third-party services and transfers

We use service providers where necessary to operate our website, process orders, process payments and arrange deliveries.

Some of these providers, including those involved in payment processing, may process personal data outside Switzerland. Where personal data is transferred internationally, we take appropriate steps to ensure that it is handled in accordance with applicable Swiss data protection requirements.

For example, payments made through WooPayments are processed using infrastructure provided by Stripe and may involve the processing of personal data outside Switzerland.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services or legal obligations change.

The current version published on this website applies.

15. Contact

If you have questions about this Privacy Policy or how your personal data is handled, please contact:

Ella’s Herbs Sàrl
ella@ellasherbs.com