Refund & Returns Policy
Last updated: September 2026
We hope you are happy with your order. If something isn’t right, please contact us at ella@ellasherbs.com and we’ll do our best to help.
1. Returns
Due to the nature of our products, we do not accept returns or exchanges simply because you have changed your mind.
This does not affect any rights you may have under applicable Swiss law in relation to defective or incorrectly supplied products.
2. Damaged, defective or incorrect products
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at ella@ellasherbs.com.
Please include your order number and, where relevant, photographs showing the issue so that we can assess it.
Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.
3. Refunds
Where a refund is agreed, it will be issued to the original payment method. Processing times may vary depending on your payment provider.
4. Problems with delivery
If your parcel has not arrived or you believe it has been lost in transit, please contact us at ella@ellasherbs.com with your order number so that we can look into it.
5. Contact
Ella’s Herbs Sàrl
Route des Eterpys 22
c/o PhytoArk SA
1964 Conthey
Switzerland