{"id":181,"date":"2026-09-30T16:25:57","date_gmt":"2026-09-30T16:25:57","guid":{"rendered":"https:\/\/ellasherbs.com\/?page_id=181"},"modified":"2026-10-03T11:05:31","modified_gmt":"2026-10-03T11:05:31","slug":"refund-and-returns","status":"publish","type":"page","link":"https:\/\/ellasherbs.com\/fr\/refund-and-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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Politique de remboursement et de retours<\/span><\/p>\n<\/div><\/div>\n\n

Derni\u00e8re mise \u00e0 jour : septembre 2026<\/span><\/strong><\/span><\/p>\n

<\/span><\/strong><\/p>\n

Nous esp\u00e9rons que vous \u00eates satisfait(e) de votre commande. Si quelque chose ne va pas, contactez-nous \u00e0 <\/span>ella@ellasherbs.com<\/span><\/a><\/strong> et nous ferons de notre mieux pour vous aider.<\/span><\/p>\n

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1. Retours<\/span><\/h2>\n

En raison de la nature de nos produits, nous n\u2019acceptons pas les retours ou les \u00e9changes en cas de simple changement d\u2019avis.<\/span><\/p>\n

Cela n\u2019affecte pas les droits dont vous pouvez b\u00e9n\u00e9ficier en vertu du droit suisse applicable en cas de produit d\u00e9fectueux ou incorrectement fourni.<\/span><\/span><\/p>\n

<\/span><\/p>\n

2. Produits endommag\u00e9s, d\u00e9fectueux ou incorrects<\/span><\/h2>\n

Si votre commande arrive endommag\u00e9e, qu\u2019un produit est d\u00e9fectueux ou que vous avez re\u00e7u le mauvais produit, veuillez nous contacter d\u00e8s que possible \u00e0 <\/span>ella@ellasherbs.com<\/span><\/a><\/strong>.<\/span><\/p>\n

Merci d\u2019indiquer votre num\u00e9ro de commande et, lorsque cela est pertinent, de joindre des photos montrant le probl\u00e8me afin que nous puissions l\u2019\u00e9valuer.<\/span><\/p>\n

Selon les circonstances, nous pourrons proposer un remplacement, un remboursement ou une autre solution appropri\u00e9e.<\/span><\/p>\n

<\/span><\/p>\n

3. Remboursements<\/span><\/h2>\n

Lorsqu\u2019un remboursement est accord\u00e9, celui-ci sera effectu\u00e9 via le moyen de paiement utilis\u00e9 lors de la commande. Le d\u00e9lai de traitement peut varier en fonction de votre prestataire de paiement.<\/span><\/span><\/p>\n

<\/span><\/p>\n

4. Probl\u00e8mes de livraison<\/span><\/h2>\n

Si votre colis n\u2019est pas arriv\u00e9 ou si vous pensez qu\u2019il a \u00e9t\u00e9 perdu pendant le transport, contactez-nous \u00e0 <\/span>ella@ellasherbs.com<\/span><\/a><\/strong> en indiquant votre num\u00e9ro de commande afin que nous puissions v\u00e9rifier la situation.<\/span><\/span><\/p>\n

<\/span><\/p>\n

5. Contact<\/span><\/h2>\n

Ella\u2019s Herbs S\u00e0rl<\/span><\/strong>
Route des Eterpys 22<\/span>
c\/o PhytoArk SA<\/span>
1964 Conthey<\/span>
Suisse<\/span><\/p>\n

ella@ellasherbs.com<\/span><\/a><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-181","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ellasherbs.com\/fr\/wp-json\/wp\/v2\/pages\/181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ellasherbs.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ellasherbs.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ellasherbs.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ellasherbs.com\/fr\/wp-json\/wp\/v2\/comments?post=181"}],"version-history":[{"count":16,"href":"https:\/\/ellasherbs.com\/fr\/wp-json\/wp\/v2\/pages\/181\/revisions"}],"predecessor-version":[{"id":421,"href":"https:\/\/ellasherbs.com\/fr\/wp-json\/wp\/v2\/pages\/181\/revisions\/421"}],"wp:attachment":[{"href":"https:\/\/ellasherbs.com\/fr\/wp-json\/wp\/v2\/media?parent=181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}